Support

Hanuz support

Contact

Email: support@hanuz.app — we usually reply within two working days. Please include your platform (iOS/Android), app version and a short description.

Common questions

Do I need an account?

No. Hanuz works offline and stores your sessions on your device. There is no sign-in.

How do I restore Hanuz Pro?

Open Settings → Purchases → Restore purchases and use the same App Store or Google Play account you bought with. If nothing is found, check that you are signed in to the store with the right account.

How do I cancel a subscription?

Subscriptions are managed by the store, not in the app:

• iPhone: Settings → your name → Subscriptions → Hanuz.
• Android: Google Play → Payments & subscriptions → Subscriptions → Hanuz.

Deleting the app does not cancel a subscription.

How do I delete my data?

Settings → Data → Delete all data removes sessions, presets, settings and local counters from the device. This cannot be undone. Purchase records held by the store/RevenueCat are not removed by this action; email us if you also want those deleted.

Do notifications work when the app is closed?

Yes. End and halfway alerts are scheduled locally. On Android, make sure notifications are allowed and battery optimisation is not blocking Hanuz. Exact timing depends on the device's battery settings.

Why is the ongoing Android notification always visible?

It keeps the timer reliable in the background and shows which session is running. It disappears when the session ends or you stop it.

Where are my widgets / Live Activity?

The iOS home-screen widget and Live Activity require Hanuz Pro and iOS 16.1 or later for the Live Activity. Add the widget from the iOS home-screen editor. On Android, the ongoing timer notification is the equivalent surface.

Why do I not hear the soundscape?

Check Settings → Focus experience → Sound, the volume in Soundscape, and your phone's silent mode. Background audio needs a development or store build; it may not work in Expo Go.

Is Hanuz a medical app?

No. Hanuz is a productivity and self-management tool. It does not diagnose or treat any condition.

Which data leaves my device?

Only purchase data needed to validate Pro, handled by RevenueCat and the app store. See the privacy policy: https://hanuz.app/privacy/

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